VPN Forum access and IP addresse Tests

**DocAElstein** · 06-07-2016, 11:53 PM

• DocAElstein
4 Attachment(s)
My Tests. No reply needed ( IP connection to Forum test )
Just testing.

Post will be edited or deleted later... maybe
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https://hide.me/en/vpnsetup/

Tests Wednesday Vista
Testing my IP using computer connected via hide me VPN
https://imgur.com/WNorGZz , https://imgur.com/GXYM65g , https://imgur.com/jIe7foe , https://imgur.com/XdKFu7w
Attachment 2417Attachment 2418Attachment 2419Attachment 2420
• 09-11-2019, 11:47 AM
DocAElstein
1 Attachment(s)
reply from a different computer, ( this second computer is not connected via hide me VPN )

https://imgur.com/4lRjo14
Attachment 2421
• 09-12-2019, 02:13 PM
DocAElstein
1 Attachment(s)
Test Win 7
https://imgur.com/iGXN1oL
Attachment 2422
• 09-12-2019, 02:17 PM
DocAElstein
1 Attachment(s)
Tests XP
37.120.132.75
https://imgur.com/VLVuKVa
Attachment 2423
• 09-12-2019, 02:30 PM
DocAElstein
Tests Vista Thursday ( Client had crashed )
• 09-12-2019, 02:46 PM
DocAElstein
1 Attachment(s)
Tests 2 Thursday ( Client back uo )
https://imgur.com/w0j5zLj
Attachment 2424
• 09-29-2019, 03:07 PM

**DocAElstein** · 06-07-2016, 11:56 PM

-----Original-Nachricht-----
Betreff: [hide.me Support] Re: [Technical] Website support request
Datum: 2019-09-06T14:19:01+0200
Von: "Nathan (hide.me Support)"
An: "Doc.AElstein@t-online.de"

##- Please type your reply above this line -##

Your request has been updated. Reply to this email.

Nathan (hide.me Support)
Sep 6, 12:18 UTC
Hello Alan,
Our service works in a way that when you connect your device to our VPN server all your traffic is encrypted and your real location hidden.
That means that no one can see what you download or upload to the internet (including your Internet Service Provider) and depending on the VPN server that you connect to, your address will change.
So for example if you connect to our Canada VPN server you will get a Canadian IP address and to everyone on the internet it will look like you are accessing the internet from Canada.
When you connect your device to our servers, you can browse and use it as you normally would and once you're connected to our VPN, the data transfer will go through the VPN tunnel and your IP is now hidden behind our servers.
You can check for more information how our service works and what it is mostly used on our website here and here for example: https://hide.me/en/features/
You are assigned IP address randomly, you may get the same server but IP address can change when we have several servers in that location.
If a load is high on one server a load balancer automatically connects you to a VPN server that has the least connections. All servers will provide you with the best bandwidth available as we have a Load Balancer. This is used to distribute the server load between the servers in that location in order to ensure the best performance for our users.
So it is possible that you get the same IP address when you reconnect; then you may need to reconnect a couple of times to get a different address.
But with our Premium plan you can manually reserve a different IP address from the pool of addresses on that server in your Connection Settings.
You can easily connect and disconnect at your convenience with our VPN client apps or other setups. OpenVPN setup requires a little more work and since you're using old operating systems not many options are available to you. Please note that Microsoft will also end the support for Windows 7 after January 14th 2020 - https://www.microsoft.com/en-us/micr...dows-7-support
When you will have time please check these articles and with free membership you can continue using SoftEther setup on your Windows XP and Vista devices and for Windows 7 you can download our VPN client from here.
When you would like to try and set up OpenVPN on your devices just let me know and I will activate temporary Premium membership on your account.
Sincerely,
Nathan
Customer Relations Manager
eVenture Limited
Visit our community and share your experience:
https://community.hide.me

Doc.AElstein@t-online.de
Sep 6, 10:01 UTC
Hello Nathan,
Thanks for the quick response and information.
I shall take another detailed look over the next few days. (Just now I am
bisy with something else).

I have several computers in my Family with Operating systems of XP , Vista
and Windows 7.

I have been considering getting a VPN for use at home, possibly also a full
paid membership. But at the moment I am totally confused as to how exactly
VPN works and exactly what it does.
I can't seem to find any information that is easy enough for me to
understand. I have limited computer Knowledge. I do understand the basic
idea of VPNs hiding my IP address. But I want to understand a bit more
about exactly what you can do with them: For examples:-
_(i) One thing that I would like to do is to be able register in different
forums and web sites with both different usernames and different IP
addresses. In other words, I want to use a specific IP address with each
specific usernames when logging into a Forum or web site. I do not know if
that is possible.
_(ii) Another thing that I would like to do is to possibly have the option
for the IP address to change randomly every time I refresh , or move to
another section in a website, or Thread, or article in a web site or a
Forum. So this would mean that nobody could see what parts I am reading or
how I am "moving around" the site or forum. So nobody could see a trend in
the information which I am accessing. I do not know if that is possible.
_ (iii) I don't always want to hide my IP address. So I want to be able to
switch easily and quickly from using the internet with my real IP address
or a different one

( All my computer work is for private personal projects. I am not involved
in any business or paid work directly involving computers or software. (I
give some free help on Internet Help Forums) )

The idea of a one day trial sounds a good idea. But I need to wait until
_a) I have a day free, so as to be able to test it thoroughly
and
_b) I need to try and understand more about VPNs in the meantime and find
out if it is possible to do the sorts of things that I have mentioned
above.

Thanks again.
Alan Elston
Hof
Baveria
Germany

( P.S: My hide.me username which I registered today is
TheDocIsHere
)

-----Original-Nachricht-----
Betreff: [hide.me Support] Re: [Technical] Website support request
Datum: 2019-09-06T11:13:24+0200
Von: "Nathan (hide.me Support)" <support@hide.zendesk.com>
An: "Doc.AElstein@t-online.de" <doc.aelstein@t-online.de>

Nathan (hide.me Support)
Sep 6, 09:13 UTC
Hello Alan,
For Windows Vista you can check this article here: https://hide.me/en/knowledgebase/hid...dows-xp-vista/
As mentioned in the article, if you are using free membership you can set up VPN connection using SoftEther protocol and this setup guide here: https://hide.me/en/vpnsetup/windowsxp/softether/
You just have to use one of the free VPN server address above, for example free-nl.hide.me to connect to our servers in the Netherlands.
With free plan you can connect to 5 of our VPN server locations: the Netherlands - in this case in the "Server name or address" field enter free-nl.hide.me
for Singapore enter free-sg.hide.me ; for Canada enter free-ca.hide.me and for US-East free-us-east.hide.me and US-West free-us-west.hide.me
The OpenVPN protocol is only available to our Free members through our own VPN client apps here and we no longer provide our native VPN client for Windows XP and Vista.
You can check this article here: https://hide.me/en/knowledgebase/whe...uration-files/
We also recommend to upgrade to newer version of the operating system to be able to receive security patches and regular updates from Microsoft and also to use our latest VPN app.
If you would like to test OpenVPN setup I can activate a temporary paid membership on your account, free of charge, so you can download configuration files and complete OpenVPN setup. Just let me know your hide.me username you registered with and when would you like us to activate 1 day Premium trial.
If you would like to continue using free membership you can use SoftEther setup. If you need any further assistance feel free to contact me.
Sincerely,
Nathan
Customer Relations Manager
eVenture Limited
Visit our community and share your experience:
https://community.hide.me

Doc.AElstein@t-online.de
Sep 6, 08:38 UTC
Hello
I am following the instruction here
https://hide.me/de/vpnsetup/windowsvista/openvpn/#step
At step 3, I click on „Konfigurationsdatei „ (https://imgur.com/vl84o4m)
But that link takes me to a „Serverliste" (https://imgur.com/dHHqU4G)
So I am stuck. I do not know what to do next????
Alan
Hallo
Ich folge den Anweisungen hier
https://hide.me/de/vpnsetup/windowsvista/openvpn/#step
In Schritt 3 klicke ich auf „Konfigurationsdatei" (https://imgur.com/vl84o4m)
Aber dieser Link führt mich zu einer „Serverliste" (https://imgur.com/dHHqU4G)
Also stecke ich fest. Ich weiß nicht, was ich als nächstes tun soll ????
Alan

Legal | Privacy Policy | Member zone
© 2012-2019 eVenture Limited, Malaysia. All Rights Reserved.

[7O22ZO-VWL0]

**DocAElstein** · 06-08-2016, 02:24 PM

•
-----Original-Nachricht-----
Betreff: [hide.me Support] Re: [Technical] Website support request
Datum: 2019-09-06T14:19:01+0200
Von: "Nathan (hide.me Support)"
An: "Doc.AElstein@t-online.de"

##- Please type your reply above this line -##
https://hide.me/images/bg_logo.png

Your request has been updated. Reply to this email.

Nathan (hide.me Support)
Sep 6, 12:18 UTC
Hello Alan,
Our service works in a way that when you connect your device to our VPN server all your traffic is encrypted and your real location hidden.
That means that no one can see what you download or upload to the internet (including your Internet Service Provider) and depending on the VPN server that you connect to, your address will change.
So for example if you connect to our Canada VPN server you will get a Canadian IP address and to everyone on the internet it will look like you are accessing the internet from Canada.
When you connect your device to our servers, you can browse and use it as you normally would and once you're connected to our VPN, the data transfer will go through the VPN tunnel and your IP is now hidden behind our servers.
You can check for more information how our service works and what it is mostly used on our website here and here for example:https://hide.me/en/features/
You are assigned IP address randomly, you may get the same server but IP address can change when we have several servers in that location.
If a load is high on one server a load balancer automatically connects you to a VPN server that has the least connections. All servers will provide you with the best bandwidth available as we have a Load Balancer. This is used to distribute the server load between the servers in that location in order to ensure the best performance for our users.
So it is possible that you get the same IP address when you reconnect; then you may need to reconnect a couple of times to get a different address.
But with our Premium plan you can manually reserve a different IP address from the pool of addresses on that server in your Connection Settings.
You can easily connect and disconnect at your convenience with our VPN client apps or other setups. OpenVPN setup requires a little more work and since you're using old operating systems not many options are available to you. Please note that Microsoft will also end the support for Windows 7 after January 14th 2020 - https://www.microsoft.com/en-us/micr...dows-7-support
When you will have time please check these articles and with free membership you can continue using SoftEther setup on your Windows XP and Vista devices and for Windows 7 you can download our VPN client fromhere.
When you would like to try and set up OpenVPN on your devices just let me know and I will activate temporary Premium membership on your account.
Sincerely,
Nathan
Customer Relations Manager
eVenture Limited
Visit our community and share your experience:
https://community.hide.me

Doc.AElstein@t-online.de
Sep 6, 10:01 UTC
Hello Nathan,
Thanks for the quick response and information.
I shall take another detailed look over the next few days. (Just now I am
bisy with something else).

I have several computers in my Family with Operating systems of XP , Vista
and Windows 7.

I have been considering getting a VPN for use at home, possibly also a full
paid membership. But at the moment I am totally confused as to how exactly
VPN works and exactly what it does.
I can't seem to find any information that is easy enough for me to
understand. I have limited computer Knowledge. I do understand the basic
idea of VPNs hiding my IP address. But I want to understand a bit more
about exactly what you can do with them: For examples:-
_(i) One thing that I would like to do is to be able register in different
forums and web sites with both different usernames and different IP
addresses. In other words, I want to use a specific IP address with each
specific usernames when logging into a Forum or web site. I do not know if
that is possible.
_(ii) Another thing that I would like to do is to possibly have the option
for the IP address to change randomly every time I refresh , or move to
another section in a website, or Thread, or article in a web site or a
Forum. So this would mean that nobody could see what parts I am reading or
how I am "moving around" the site or forum. So nobody could see a trend in
the information which I am accessing. I do not know if that is possible.
_ (iii) I don't always want to hide my IP address. So I want to be able to
switch easily and quickly from using the internet with my real IP address
or a different one

( All my computer work is for private personal projects. I am not involved
in any business or paid work directly involving computers or software. (I
give some free help on Internet Help Forums) )

The idea of a one day trial sounds a good idea. But I need to wait until
_a) I have a day free, so as to be able to test it thoroughly
and
_b) I need to try and understand more about VPNs in the meantime and find
out if it is possible to do the sorts of things that I have mentioned
above.

Thanks again.
Alan Elston
Hof
Baveria
Germany

( P.S: My hide.me username which I registered today is
TheDocIsHere
)

-----Original-Nachricht-----
Betreff: [hide.me Support] Re: [Technical] Website support request
Datum: 2019-09-06T11:13:24+0200
Von: "Nathan (hide.me Support)"
An: "Doc.AElstein@t-online.de"

Nathan (hide.me Support)
Sep 6, 09:13 UTC
Hello Alan,
For Windows Vista you can check this article here:https://hide.me/en/knowledgebase/hid...dows-xp-vista/
As mentioned in the article, if you are using free membership you can set up VPN connection using SoftEther protocol and this setup guide here:https://hide.me/en/vpnsetup/windowsxp/softether/
You just have to use one of the free VPN server address above, for examplefree-nl.hide.me to connect to our servers in the Netherlands.
With free plan you can connect to 5 of our VPN server locations: the Netherlands - in this case in the "Server name or address" field enter free-nl.hide.me
for Singapore enter free-sg.hide.me ; for Canada enter free-ca.hide.me and for US-East free-us-east.hide.me and US-West free-us-west.hide.me
The OpenVPN protocol is only available to our Free members through our own VPN client apps here and we no longer provide our native VPN client for Windows XP and Vista.
You can check this article here:https://hide.me/en/knowledgebase/whe...uration-files/
We also recommend to upgrade to newer version of the operating system to be able to receive security patches and regular updates from Microsoft and also to use our latest VPN app.
If you would like to test OpenVPN setup I can activate a temporary paid membership on your account, free of charge, so you can download configuration files and complete OpenVPN setup. Just let me know your hide.me username you registered with and when would you like us to activate 1 day Premium trial.
If you would like to continue using free membership you can use SoftEther setup. If you need any further assistance feel free to contact me.
Sincerely,
Nathan
Customer Relations Manager
eVenture Limited
Visit our community and share your experience:
https://community.hide.me

Doc.AElstein@t-online.de
Sep 6, 08:38 UTC
Hello
I am following the instruction here
https://hide.me/de/vpnsetup/windowsvista/openvpn/#step
At step 3, I click on „Konfigurationsdatei „ (https://imgur.com/vl84o4m)
But that link takes me to a „Serverliste" (https://imgur.com/dHHqU4G)
So I am stuck. I do not know what to do next????
Alan
Hallo
Ich folge den Anweisungen hier
https://hide.me/de/vpnsetup/windowsvista/openvpn/#step
In Schritt 3 klicke ich auf „Konfigurationsdatei" (https://imgur.com/vl84o4m)
Aber dieser Link führt mich zu einer „Serverliste" (https://imgur.com/dHHqU4G)
Also stecke ich fest. Ich weiß nicht, was ich als nächstes tun soll ????
Alan

Follow us:
https://hide.me/images/ico_facebook.png https://hide.me/images/ico_twitter.png

Legal | Privacy Policy | Member zone
© 2012-2019 eVenture Limited, Malaysia. All Rights Reserved.

[7O22ZO-VWL0]
• 09-29-2019, 03:10 PM

**DocAElstein** · 06-08-2016, 11:12 PM

-----Original-Nachricht-----
Betreff: Reply for your ticket (ID #3909765) with a subject title Some general questions about what VPN / NordVPN can do
Datum: 2019-09-07T01:00:52+0200
Von: "NordVPN"
An: "Doc.AElstein@t-online.de"
##- Please type your reply above this line -##
Your request has been updated recently. To add additional comments, reply to this email.
NordVPN6 (NordVPN)
Sep 7, 02:00 EEST
Hello, Alan,

Thank you for your letter.

A VPN is the best way to conceal your activity online. When you use a VPN, your data connection is encrypted, so ISPs, governments, NSA spies, and other third parties cannot see which websites you visit, what you download, or whether you use services such as Skype or a P2P application. NordVPN protects your privacy and prevents others from monitoring and controlling your online communications and browsing activity. With NordVPN, your location stays private and you can switch freely between multiple global VPN server locations.

NordVPN servers protect your IP address and hide your true location. You can choose from more than 5000+ Servers in 60+ Countries worldwide. With VPN, you can also hide Internet traffic data from your Internet service provider, as well as the government, NSA, and hackers. Even better, our fast and secure servers let you enjoy anonymous web browsing at the highest possible speeds.

For more information, you should read our beginners' guide to Virtual Private Networks:
https://nordvpn.com/what-is-a-vpn/

To answer your other questions, you can connect to the same server every time to get the same IP address so it would be possible to do the things mentioned in your first question.

As for the second one, unfortunately, that would not be possible as the IP that you get when connecting to our servers is static, you would not be able to change it every time you go to a different page on the Internet automatically.

Furthermore, if you want to get your normal IP then it is as simple as disconnecting from our servers and then reconnecting if you would need a different IP again.

Let us know if you have any further questions.

Best Regards,
Gonzalo Moruga
Customer Success Team
NordVPN.com
Doc.AElstein@t-online.de
Sep 6, 13:41 EEST
Some general questions about what VPN / NordVPN can do

Hello
I have been considering getting a VPN for use at home, possibly also a full paid membership. But at the moment I am totally confused as to how exactly VPN works and exactly what it does.
I can't seem to find any information that is easy enough for me to understand. I have limited computer Knowledge. I do understand the basic idea of VPNs hiding my IP address. But I want to understand a bit more about exactly what you can do with them: For examples:-
_(i) One thing that I would like to do is to be able register in different forums and web sites with both different usernames and different IP addresses. In other words, I want to use a specific IP address with each specific usernames when logging into a Forum or web site. I do not know if that is possible.
_(ii) Another thing that I would like to do is to possibly have the option for the IP address to change randomly every time I refresh , or move to another section in a website, or Thread, or article in a web site or a Forum. So this would mean that nobody could see what parts I am reading or how I am "moving around" the site or forum. So nobody could see a trend in the information which I am accessing. I do not know if that is possible.
_ (iii) I don't always want to hide my IP address. So I want to be able to switch easily and quickly from using the internet with my real IP address or a different one
Can you answer any of these questions ?

For info:
I have several computers in my Family with Operating systems of XP , Vista and Windows 7.
( All my computer work is for private personal projects. I am not involved in any business or paid work directly involving computers or software. (I give some free help on Internet Help Forums) )

Thanks
Alan Elston
Hof
Baveria
Germany

This email is a service from NordVPN.
[XZ4X2V-8R0O]
• 09-29-2019, 03:11 PM
DocAElstein
1 Attachment(s)

**DocAElstein** · 06-08-2016, 11:42 PM

-----Original-Nachricht-----
Betreff: [hide.me Support] Re: [Technical] Website support request
Datum: 2019-09-13T00:51:57+0200
Von: "Nathan (hide.me Support)"
An: "Doc.AElstein@t-online.de"
##- Please type your reply above this line -##

Your request has been updated. Reply to this email.

Nathan (hide.me Support)
Sep 12, 22:51 UTC
Hello,
Thanks for the feedback and I'm glad to read we can continue in English and that Windows 7 computer is also working nicely. For OpenVPN setup configuration files are needed and the setup is different and a requires a few extra steps to set up.
Regarding the Softether error, it could be a temporary issue with the route between your ISP and our VPN server, there are many interconnecting links and you can reconnect again or try to connect to a VPN server closest to your real location, because that will provide you with the best internet speed and connection quality.
Regarding the notification about your assigned IP address, our DHCP server gives you a different internal IP address when you connect and the one that you see on the IP check is the external (public) IP address of our VPN server.
IP address in 10.x.x.x private range belongs to our internal range, which is used for internal routing. the ip address you see on hide.me/check is an external IP address available on the internet. This is called Network Address Translation (NAT for short) For more information about NAT, please check out this article.
Regarding simultaneous connections it is available only temporary and to continue using more than one connection you will need Premium membership.
I hope this helped a little and I'll activate Premium membership on your account tomorrow so you can test if more thoroughly over the weekend.
Sincerely,
Nathan
Customer Relations Manager
eVenture Limited
Visit our community and share your experience:
https://community.hide.me
Doc.AElstein@t-online.de
Sep 12, 11:48 UTC
Hello Nathan
Thanks for the reply, and thanks for your patience!

**DocAElstein** · 06-26-2016, 10:27 PM

-----Original-Nachricht-----
Betreff: [hide.me Support] Re: [Technical] Website support request
Datum: 2019-09-14T17:29:06+0200
Von: "Nathan (hide.me Support)"
An: "Doc.AElstein@t-online.de"

##- Please type your reply above this line -##

Your request has been updated. Reply to this email.
Nathan (hide.me Support)
Sep 14, 15:29 UTC
Hello Alan,
I have activated temporary Premium membership on your account for the next 3 days and you can check your membership status in the Members area here: https://member.hide.me/en/
You only need to Logout from your VPN client and log in again with your TheDocIsHere username (not to be mistaken with your email) and your hide.me password to start using your Premium account.
Regarding connection issues, if you are having difficulties connecting please restart your computer and try using a different protocol. Start your VPN client, don't connect just yet, go to Options in the upper right corner (cog wheel icon) click on Protocol tab and please change the protocol to SSTP.

It seems fallback protocol activated as our VPN app wasn't able to connect using automatic protocol and if you're receiving a message to install the TAP driver, don't worry as that driver is needed for connecting via OpenVPN and SoftEther VPN protocols.
Since those VPN protocols are not present in Windows by default, they need to be installed separately;
Have no worries as this driver is safe and will only install a virtual network adapter used for SoftEther or OpenVPN protocol (the same way as Windows does)
Our VPN client is configured to use OpenVPN as the default Fall back protocol (in case the configured VPN protocol cannot connect).
The second screenshot is a kill switch notification. When you enable this option and the VPN connection drops, your internet connection will disconnect and you will not be exposed.
it will disable your Internet connection in case your VPN connection drops and the client isn't able to reconnect to our VPN servers. It will alert you of this with a pop-up across the screen to re-enable your connection.
________________________________________
Regarding SoftEther issues please try this and make these adjustments and click on the Advanced Settings in the lower right corner from the screenshot in Step 5 of the SoftEther setup guide ( Advanced Setting of Communication)
and from the next screen enable these features as in the screenshot below:
a) Increase the Number of TCP Connections to 8
b) check the box/enable next to "Use Half-Duplex Mode
c) check the box/enable next to Disable UDP acceleration

TCP based protocols such as SSTP and SoftEther might work better for you.
________________________________________
You can also setup your connection using OpenVPN protocol and this setup guide here: https://hide.me/en/vpnsetup/windowsvista/openvpn/
You can find configuration files needed in your Members area here, https://member.hide.me/en/server-status simply choose location you wish to connect to and click on "+ More Details" and download OpenVPN configuration file for your device.
Premium membership is now active for the next 3 days, please try it when you will have time and let me know if it is working better.
Sincerely,
Nathan
Customer Relations Manager
eVenture Limited
Visit our community and share your experience:
https://community.hide.me

FOLLOW US:

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„HideMe Entire in Word from Email copy 4.docx" https://app.box.com/s/jkz7nfznit3661jxdh272u0cq0btdo31
„HideMe Entire in Word from Email copy 4.doc" https://app.box.com/s/oemxr2rn5459wadwhjtu1wpcfifjbq7a
• 09-29-2019, 03:12 PM
DocAElstein

**DocAElstein** · 10-23-2016, 02:19 PM

Response to EMails of 21 Sept and 20 Sept
_ 0 Email from 21 Sept

Nathan (hide.me Support)
Sep 21, 23:24 UTC
Hello Alan,

It seems on your Windows 7 machine DNS got stuck and you were correct in changing the DNS back to Automatic Settings. It was probably due to a improper disconnect and I would recommend to uninstall and restart your computer before reinstalling the latest version 3.1.1 - you can download it from here: https://hide.me/en/software/windows

It seems there's an issue on your computer if you're missing the uninstall file and it seems that previously you didn't uninstall it properly.
In case you are having any problems you can also use uninstaller software, for example, Revo uninstaller from here , http://revo-uninstaller.en.softonic.com/ in order to completely remove any software from your device. You can download free version from their website , https://www.revouninstaller.com/revo...free-download/ or use other uninstaller software.

Regarding the issue with configuration file, those files are dynamically created, they are not hard linked and it could be an issue with your browser, please try using a different browser.

For OpenVPNServiceinteractive error please check this article here: https://superuser.com/questions/1432...trative-access

Please check this also and let me know if it is working better now.

Sincerely,
Nathan
Customer Relations Manager
eVenture Limited

„HideMe Entire in Word from Email copy 5.doc" https://app.box.com/s/nc7dyvhontjztyru3scod6p74cho01s4
„HideMe Entire in Word from Email copy 5.docx" https://app.box.com/s/09x683j3b8jvjd6s75hfchtjxo1qccn5
• 09-29-2019, 03:13 PM
DocAElstein

**DocAElstein** · 01-30-2017, 04:58 AM

Response to EMails of 21 Sept and 20 Sept
_ 1 Email from 20 Sept

Nathan (hide.me Support)
Sep 20, 23:00 UTC

Hello Alan,
Unfortunately we haven't received any emails from you on Wednesday, when a ticket is submitted, an automatic notification email is generated and sent to your email address with confirmation that your request has been received.

For error regarding OpenVPN service not starting please check this article here: https://superuser.com/questions/1432...trative-access
It is a Windows system service and this error indicates that your Windows operating system is having problems starting a required service.
Please download the latest Windows updates first.

You can check this article here how to install .NET Framework on Windows 10 computer https://docs.microsoft.com/en-us/dot.../on-windows-10
And for Windows 7 please check this one - https://docs.microsoft.com/en-us/dot...l/on-windows-7
If there are any issues with .NET framework on your Vista computer please check this article here https://docs.microsoft.com/en-us/dot...-windows-vista

Regarding SoftEther issues on your XP computer, please uninstall, restart your computer and reinstall SoftEther and follow this setup guide here: https://hide.me/en/vpnsetup/windowsxp/softether/

Regarding TAP adapter errors, uninstall OpenVPN client and make sure you confirm the "User Account Control" (UAC) dialog with "Yes"button but I would also recommend to check this article here : https://jochen.kirstaetter.name/open...rently-in-use/

Regarding our VPN app version 3.1.1 - if I understood properly, you are experiencing this error: The required hide.me system service could not be started. If you are, this error indicates that your Windows operating system is having problems starting a required service.
You can check this article here: https://hide.me/en/knowledgebase/the...started-error/
Please try to follow this steps to start this service manually:
1. Right click on My Computer (This PC) and then on "manage".
_ Right Click on MyComputer and select Manage.JPG : https://imgur.com/xw6fCAA
Attachment 2436

2. navigate to services and applications.
_ navigate to services and applications.JPG : https://imgur.com/UsOXGdo
Attachment 2437

3. Locate the hide.me service.
4. Right click on the hide.me service and select "Start" from the drop down menu.
5. Double click on the hide.me service and go to Dependencies tab and make sure that the services stated there are also started the same way you have started hide.me service just now.
If that did not help, kindly do a fresh install of our latest VPN client from here https://hide.me/en/software/windows (uninstall the previous one, reboot your computer after this please and install anew as Administrator).
Make sure that you don't have an active Antivirus/Firewall application that might be blocking these installations.

Also, we are in the process of rolling out new infrastructure with IPv6 support and where you will no longer need to "create a new device" to allow for multiple concurrent connections. For now, you still need to create a "Device" if you would like to have up to 5 simultaneous connections to certain server locations.
Please follow these steps:
• disconnect your device
• log in to your Members area here https://member.hide.me/en/ and click on Devices https://member.hide.me/en/devices
• add a new device by clicking on add a new device
• name your new device - for example: you can name it laptop and click submit ( you can leave other options unchanged if you don't need them)
This will create a new device (username) with which you will connect your additional device.
Your new device will have a username consisting from your default username with a domain suffix - TheDocIsHere@new_device and your hide.me password remains the same for all of them.
For example:
You want to connect your laptop:
You create a device named laptop
Your username for the new device becomes TheDocIsHere@laptop
The password remains the same.
Now you will have multiple devices, for example:
1st device username is TheDocIsHere
2nd device username is TheDocIsHere@laptop
3rd device username is TheDocIsHere@phone
etc.
When you are entering your credentials on your devices, make sure you are connecting each device with its own username.
Your password stays the same for each device.
Now if you wish to connect your other device (your laptop for example) to our VPN server, change the username or please logout from VPN client first and then enterTheDocIsHere@laptop as a username on that device and your hide.me password remains the same. Make sure that TheDocIsHere@laptop username is not already in use on some other device.
You only need to change the username or logout from VPN clients on your other devices and login again with a different device name/username that you created in your Device area.https://member.hide.me/en/devices
I hope this will help and please follow these steps. If you need any further assistance feel free to contact me.

Sincerely,
Nathan
Customer Relations Manager
eVenture Limited

Hello Nathan,
I am responding here to your EMails form Sep 20, 23:00 UTC and Sep 21, 23:24 UTC. ( I was very busy and have had no time until now to look further into the outstanding issues that I have with my VPN, ( but I have been using VPN successfully in the meantime.) )

See next post…..
_.________________________________________________ ______
• 09-29-2019, 03:14 PM
DocAElstein

**DocAElstein** · 02-03-2017, 07:13 PM

Response last post 2a) Part 1

Response to EMails of 21 Sept and 20 Sept
_ 2 a my response

Hello Nathan,
I am responding here to your EMails form Sep 20, 23:00 UTC and Sep 21, 23:24 UTC. ( I was very busy and have had no time until now to look further into the outstanding issues that I have with my VPN, ( but I have been using VPN successfully in the meantime.) )

_1) Regarding "Devices".
All my current VPN testing is in preparation for the end of this year when I may be using my computers and VPN much more. In my family I have many Computers , Laptops and Notebooks. I don't know yet which ones I may be using the most. So I have not fully used the Devices option.
I have , however , recently made an attempt at another Username. I followed your instructions and gave the name Windows7.
This then gave me, as expected, a username of
TheDocIsHere@windows7 ( I note that the W is changed to lower case w )
( I am using one Windows 7 machine currently).
So I have made a start at organising my devices ).
Device management seems a good idea and a nice way to organise my devices when I am using VPN. But until I feel more comfortable with VPN I do not know exactly how I will organise and manage my computers regarding VPN.
I am not too clear on how hideme would always monitor which device I am using. I can see that for SoftEther, I might use the different usernames in the adding a conection, (https://imgur.com/uh1GbWP ) , and also for OpenVPN it will be in the userpass txt file, ( https://imgur.com/eRiAEKe ) . But I am not sure how the hide.me app would have such information. If I understand correctly, then on being asked for my log information, then I would use my main Username, "TheDocIsHere" ?
In any case, the hide.me app does not ask me for any username information, even after a computer restart.

I have not had time yet to fully investigate "Devices". I will probably use it more fully later., when I have managed to manage my own computer organisation with VPN and when I more fully understand everything to do with VPN.

_._______________________

_2 error regarding OpenVPN service
( As noted previously I could originally only get OpenVPN to work reliably on my older XP machines ).

_2a Regarding this article, which you referenced: : https://superuser.com/questions/1432...trative-access
It is not clear to me whether this is known problem that stops OpenVPN working, or whether it is just an irritancy.. , but anyway, I have tried to look into "Services" as discussed in that above article.
I tried two Vista machines:
_2a) (i) On one Vista machine I could not get very far because clicking on "Services" ( Step 3 here: https://imgur.com/9AGSZpe ) , had no effect: Nothing happens after clicking on the "Services" on that machine.
_2a(ii) On another Vista machine, I can get further, ( via "Services Running on this Computer" : Step 3 here: https://imgur.com/KQLZ1Ii
I then see similar windows as in the article. https://imgur.com/034GRiM
I appear to already have the correct setting of "Automatic" : https://imgur.com/8RcdGjp

So on at least one of my Vista machines, the issue discussed in the article , is probably not causing the problem. ( Both my Vista machines were purchased from new at almost the same time. I have rarely changed any default settings, so I expect there is a good chance that both machines have this "Automatic" setting )

I tried a de install and re install ( using the same newest windows 7 version as previously, openvpn-install-2.4.7-I607-Win7.exe ). I noted the comments here, https://jochen.kirstaetter.name/open...rently-in-use/ , about the TAP stuff, so observed the TAP checked stings: The instillation has by default, ( as I believe was the case on all my previous instillations ) , the correct checked boxes:
TAP Virtual Ethernet Adapter checked correctly during Instillation.JPG : https://imgur.com/zuoWyzl
( I note that I did not need to "Confirm a TAP" as I did in a previous instillation on an XP machine ( https://imgur.com/s9bgnNc )
Finally I see this installed on the Vista machine:
OpenVPN 2 4 7-I607-Win7 and TAP-Windows 9 23 3 installed on Vista 4810TZG.JPG : https://imgur.com/bE0ifIQ )
This looks the same as I had previously.
After the new instillation, I restart my laptop. As previously, I get the start up error:
OpenVPNServiceInteractive error on start.JPG : https://imgur.com/PUflNhk
As previously on all Vista machines, a connection fails:
OpenVPN Berlin Fail 1 Oct.JPG : https://imgur.com/RwxfP4W

So OpenVPN remains not working on my XP Vista machines : https://imgur.com/9UVqf7o , https://imgur.com/TPq6vZN

I have not had time to look fully at the TAP issue yet. I would like to spend some more time on that to try to understand what TAP stuff is all about first before I start meddling with it, just in case I mess up something badly on my existing working (non VPN) internet.

_2b) OpenVPN on a Windows7 machine.
I made a fresh OpenVPN download, and installed, in a similar way to as I did a few weeks ago:
https://openvpn.net/community-downloads/ , https://imgur.com/5hUULd8 , https://imgur.com/OPEPz5g
( I follow the instruction from either the hide.me Vista Set up or the hide.me XP Set up, ( for example : https://hide.me/de/vpnsetup/windowsxp/openvpn/ ). I do this because the hide.me Windows 7 Set up does not give me the OpenVPN or SoftEther options. I note as previously, that Step 1 shows slightly different screenshots as one actually finds at the current OpenVPN download page )
I use the configuration files for Berlin, since Berlin has been fairly reliable for me over the last few weeks on my XP machines. ( I have at the time of this testing no active hide me connection on any computer )
After instillation I restart the computer.
As in all pre previous attempts I get the pop up warning "OpenVPNServiceInteractive is not started. Tasks requiring administrative access may not work" . : https://imgur.com/7QMuhLe
So I look into the issues discussed in the article for this Windows 7 machine. But I cannot get very far. I have the same problem as in one of my Vista machines: If I click on services ( Step 3 here, https://imgur.com/2PvBoTI ) , then nothing happens

Never the less, I try a connection, ( having downloaded Berlin configuration files, edit userpass.txt etc. … https://imgur.com/xuc1FrM, https://imgur.com/csuX4U6 , https://imgur.com/Yy70r59 , https://imgur.com/XNIc6Er )
On attempting to open OpenVPN from the desktop icon, I get a pop up message from the tray icon: https://imgur.com/WljbEZT
Never the less, an attempt at a connection seems to be successful
https://imgur.com/dHmE1F6, https://imgur.com/HNwmI1l
https://imgur.com/66Gr9Lm
https://imgur.com/eCZ1JUh , https://imgur.com/ysxZxCz
https://imgur.com/ByJUuDw , https://imgur.com/w4adohA , https://imgur.com/CmbiuKC

On restarting the Windows 7 machine , the warning pop up, "OpenVPNServiceInteractive is not started. Tasks requiring administrative access may not work" . , sometimes still comes up. Sometimes the tray icon for OpenVPN is already there. So I do not need to click on the desktop OpenVPN icon . Further attempts to connect to hide.me/OpenVPn Berlin are successful.
Sometimes the warning pop up, "OpenVPNServiceInteractive is not started. Tasks requiring administrative access may not work" does not come up. The tray icon is not there. Double clicking on the desktop icon has no effect. But, I am connected to Berlin hide.me/OpenVPN … very strange. When this strange thing happens, then I can find no way to control or disconnect the VPN!!!

(The issue was, previously , intermittent on the Windows 7 machine previously: Sometime a hide.me/OpenVPN on Windows 7 worked, sometime it did not). Currently it seems to be working consistently. But it is inconsistent how it works/ or if I am able to control it!!

****_2c) Open VPN on my new (Windows 10) machine.****
I looked at the OpenVPN Interactive Service. It is already set to Automatic. So I had no progress on getting OpenVPN to work on my Windows 10 machine. It continued to not work for many days: Over the last few days I have continually being checking the different VPN options on my computer. Suddenly the OpenVPN started working on my new machine. I had not been making any changes or doing any experimenting at that time on any machine. So I cannot explain why it suddenly stated working

_.___

I have made a copy of some of my recent OpenVPN Logs, for example from 30th September:
„Berlin Win 7 success 30 Sept.log" : https://app.box.com/s/x41c22p1vetggi7huw6kvs1ed3vqivuf
„Berlin XP Success 30 Sept.log" : https://app.box.com/s/2qq51g6lkbcmsv5kputy68gumrborq9f
"Berlin Vista fail 30 Sept.txt" : https://app.box.com/s/p5rrq2blkj4g4a6kxgho371mxjatoji5
****"Berlin Win 10 fail log 30 Sept.txt" : https://app.box.com/s/9iskpc4t5e3lehk0rb7uh8k7vslw6cca
OpenVPN Sudden first succes Berlin Win 8.1.txt : https://app.box.com/s/gou8qmfwq04shx7pzm41wraa3bo5g3sy

There may be some information there that may be useful when I re look at the OpenVPN problems, possibly something to do with TAP stuff.

_.___________________________________________-

_3) Regarding the remaining leftover hide.me app on Windows 7 machine after I de- installed it….( hide.me that was still showing in my program list after I had de installed, and note also that on restarting the windows 7 machine with the remaining left over hideme app, a hideme typically window came up , did something for a while, then another hide me window came up and offered me the chance to buy premium!! )

I tried the Revo Unistaller as you suggested. This was also not able to de install the hide.me that was still showing in my program list after I had de installed it: https://imgur.com/HY7pSIy
After this failed attempt, I performed the scan that Revo offered. This scan took several hours. The scan first showed these left over registry things, https://imgur.com/r99WKN6 , which I chose to delete: https://imgur.com/aoToZJ2 , https://imgur.com/5jsACjQ . Then the following left over files and folders were also shown, https://imgur.com/78YKmd4 , which I also chose to delete: https://imgur.com/VAlBzED ,https://imgur.com/2YoSSML .
Finally it appears that all left over hide.me files are gone: https://imgur.com/9aentWL
A restart is said to remove some files, .. https://imgur.com/QTjDtf1 , so I restarted.
It seemed at this stage, after a restart) that the hideme app was completely removed.

I have since re installed the hideme app. ( I had originally attempted to re install it as part of an experiment to make my internet work again on this computer. ( .. it had stopped working… The problem was found then to be likely a not completely successful disconnect by hideme, which had resulted in a specific DNS setting instead of the more typical default "DNS automatic setting" ( see Emails 21 Sept ) )

With the re installed hide.me app , The first attempt to use it did not work too well … this window came up, First attempt after re instillation.JPG : https://imgur.com/MrIutWC , and seemed to go on for a long time .. First attempt after re instillation loading for ever.JPG : https://imgur.com/bvFtxQD , it seemed to be trying to load something. Internet would not work during this time: Internett not working in First attempt after re instillation.JPG : https://imgur.com/FRcgPKD
After approximately 40 minutes , it stopped loading and internet was then working

In the meantime hide.me VPN via hide.me app is working OK on my Windows 7 machine.

So the current stand of things seems to be that my Windows 7 machine is working well for all 3 ways of getting VPN: SoftEther, OpenVPN and hide.me app.
( Occasionally something odd might happen, but usually after a computer re start it sorts itself out ).

_.________________________________________________

_4 ) SoftEther
( The current main issue was that I could only get SoftEther to work occasionally on my XP machines)
_4a) I have de installed and re installed SoftEther on my XP machines.
The problem remains: If I wait a long period of time, then I am able to do a few reliable working connections and re connections to VPN which both are successful connections and I have a working internet. After this further attempts at a connection appear successful, but internet does not work. I am not sure yet of exactly how long the wait period is. I estimate that it is somewhere between 1

**DocAElstein** · 02-05-2017, 07:02 PM

Response to over last post 2b) Part 2

Response to EMails of 21 Sept and 20 Sept
_ 2 b my response

5) Regarding the information you gave me about TAP errors.
I have not looked into the information that you gave me on this in detail yet.

The logs that I have seen often mention TAP errors or TAP failures, like "All TAP-Windows adapters on this system are currently in use".
These are shown for both unsuccessful and successful working VPN attempts. So it is not clear to me yet what the relevance of these errors are.
I may look again at this TAP stuff later. I might understand later the significance..

_._________________________________________

****_6) Windows 10 machine: ( hide.me VPN 3.1.1 ) **** WHICH IS ACTUALLY Windows 8.1
I must first apologise for my computer ignorance!! .. my wife purchased a new laptop which we both assumed was a new Windows 10 machine. I have been referring to this computer in all or previous correspondence as my Windows 10 machine. And all my testing related to with "Windows 10" have been with this particular machine. I have just realised that the Operating system is, in fact, on this particular machine Microsoft 64Bit Windows 8.1
I am sorry for any confusion that this may have caused.
_6a) Error on start up of "The required hide.me system service could not be started." And general problems with getting hide.me app to work ………….
The last stand on this machine was that an attempt to run hide.me app resulted finally in a pop up window telling me that the system service could not be started and that I should contact hide.me support
In your Email of 20 Sept, you suggested I try to start service manually
So, had a go… Your screenshots were very clear and easy to follow up to Step 4. At step 4 I got a pop up saying:
Der Dienst "hide.me VPN Service" auf " Lokaler Computer" konnte nicht gestartet werden
Fehler 1068: Der Abhängigkeitsdienst oder die Abhängigkeitsgruppe konnte nicht gestartet werden.
Which translate to English is probably something like.
The service "hide.me VPN Service" on "Local Computer" could not be started
Error 1068: The dependency service or dependency group could not be started
For your Step 5, I got as far as going to the Dependencies tab, but I do not understand what you mean by .." make sure that the services stated there are also started the same way you have started hide.me service just now…." ??

_.__

_6b) Install anew… ( from here , https://hide.me/de/vpnsetup/windows10/ , because at this stage I still thought I had a Windows 10 machine. ****
I de installed the hide.me app and re installed anew. ( I note that the downloaded version is now 3.1.2 Currently this seems to be the same for Windows 10 and Windows 8 )
It downloaded and installed very quickly, and none of the issues arose which came up in my last instillation attempt.
After instillation I got the error pop up " The required hide.me system service could not be started. Do you want to start the service?" I chose Yes
It appeared that hide me was then trying to start the Systemservice for about an hour.
Then the error pop up appeared:
Da der benötigte Windows-Systemdienst nicht gestartet werden konnte, wird das Programm beendet. Bitte kontaktieren Sie unseren Support
In English that translates to something like:
Since the required Windows system service could not be started, the program is terminated. Please contact our support
So I am back at the point of _6a) above. I go through your suggestions again. I come to the same error point as reported above.

_6c) A day or so later.
On restarting my machine, ( at this point I still wrongly believed it to be a Windows 10 machine ) hideme came up but did not show the error pop up up " The required hide.me system service could not be started. Do you want to start the service?"
Initially it went into the same endless attempt to load something, as in the first Windows 7 attempt noted above . Then suddenly a hideme pop up came up and told me that some TAP thing was missing, and asked me if I wanted to make it. I chose "Yes". It did something, after which hideme disconnected and blocked my normal (non VPN) internet. A hide me pop up then asked me if I wanted to unblock my Internet and I said "Yes". My normal internet then worked normally .

I tried several restarts. By starting , hideme typically starts after a few seconds, and asks me if I want to connect:
On Start asks if connection wanted.jpg : https://imgur.com/kkRd6Kl
If I choose to connect, then usual the result seems to be either
an endless attempt at loading, after an apparent "connction". I have sometimes left this going for many hours
Loads for ever.jpg : https://imgur.com/cWHkhLl
If this happens, then my internet does not work. That usually happens when I go with the default of choosing the best location.
If I choose a location, then usually the attempt to connect goes on for ever.
Loads for ever.jpg : https://imgur.com/GpffZYD
Occasionally I get the pop up that says hideme disconnected and blocked my normal (non VPN) internet.
Connecion broke.jpg : https://imgur.com/UIpvc7Y

_6d) Another de install and re install
Because of my stupidity in mistaking the machine as a Windows 10 machine, I decided to start afresh. I de installed hide.me as well as de installing many other programmes that I did not think were necessary, which were pre installed on the computer from new, and made sure that I chose the Windows 8.1, https://hide.me/de/vpnsetup/windows8/ ( But I not that the app which downloads is the same currently for Windows 10 or Windows 8.1 ( Hide.me-Setup-3.1.2.exe )
The instillation went very quickly without problem.
By a computer restart, the situation is slightly different now. Hide me starts , but I need to log in.
After this I attempt a connection ( using the default of best location )
Bingo… I get a connection to 109.201.152.208 , Roosendaal, Netherlands

I disconnected and tried a connection to a specific location ( Berlin ) . It did not work the first few times