The basic viewing of cameras on a pc, LAN access.
There may be ways to get the lap top up and running away from home initially. However the possible problems are so immense, and quality and , in particular competence , of Sannce support so extremely low, that one should best start with every pc to which its wanted to be used away from home , initially having at home on the same router as the DVR, with a working internet. If this situation is achieved at home , then the lower half of the Guarding Vision Software should be showing an “Online Davice (1)” in the main
window
Major failing in Sannce support understanding
This post is approximately following Step 2a: LAN Access https://support.sannce.com/hc/en-us/...arding-Vision-
After over a month of trying to communicate with Sannce support, I have come to the conclusion that
_ they do not know the difference between a pc and a mobile phone
and
_ they barely understand any English
and
_ have no technical understanding of the DVR product or its use
and
_ both they, and most of their articles, assume that you already have a full working remote set up on your mobile phone
and
_ most likely the Sannce support is done by call centre that try to make use standard replies.
The problems with article first occur at the attempt at true remote “P2P” access, Step 2b: P2P Access
That will be done in the next post
This post is approximately the successful following of Step 2a: LAN Access https://support.sannce.com/hc/en-us/...arding-Vision-
Adding a found Online device to the guarding vision Client Software
.
We remain in the lower OnLine Device(1) window. ( Note the (1) is indicating our found router )
From this bottom window we Add to Client
AddToClient.JPG : http://i.imgur.com/2Izod9M.jpg
( Note for later comparison: At this point you arte usually by default showing Device ( which causes, amongst other things, the + Add to Client
NoteOnDeviceusuallyByDefault.JPG : http://i.imgur.com/Id083Rj.jpg )
I had to fill in details:
add nickname,
username as admin , and
the password ( which must be the one I added on first DVR power up, Sannce.!* ) and
check Export to Group**, ( **it was by default already checked )
Fill in details then Add.JPG : http://i.imgur.com/ZyNdATX.jpg
Although I am certain I used the correct password,
PasswordUsedToLogIntoSystemOnATV Monitor.JPG : http://i.imgur.com/KX9uSXn.jpg
It did not accept the password or username http://i.imgur.com/oyUrt0r.jpg http://i.imgur.com/0XfzGiv.jpg
DVR ( First Monitor switch on ) Password Reset
The entire passwords area is full of bugs and problems. As always, Sannce support are close to useless.
After a month I finally got the problem solved. Here are notes of the various attempts and contact with Sannce support and the useless automatic method for password reset indicated on the DVR Monitor
Share ‘Sannce2PasswordResetCatastrohy.doc’ : https://app.box.com/s/85khysah0rhdpdfy9wan7ne7ubj92nn2
The shortened story:
The automated Email Password recovery method indicated on the DVR Monitor does not appear to work and on one at Sannce support appears to understand anything about it: It is probably not on their list of key words used to generate a pre prepared response , so you are biting on stone trying to talk to them about it.
They have a method which relies on a instillation of a “SADP” software, but they have difficulty in supplying that software.
This latter method finally worked, but mostly I organised it myself
Finally I reset the username and password to what it already was
admin
Sannce.!*
and it was accepted.
Here is the SADP software currently working at the time of writing this:
zip
https://app.box.com/s/nc5yifux122eef8g8tj7yh0t6insyie0
https://drive.google.com/file/d/1Klc...?usp=drive_web
exe
https://app.box.com/s/fzmw2m7g7xzg9ep25kpqfvlq796s3luq
https://help.annke.com/attachments/t...e=SADPTool.exe
Share ‘SADPTool.exe’ : https://app.box.com/s/0n78g9bh72ygtwu03acc6aothfeybwf0
Here are the instructions that are approximately correct:
https://support.sannce.com/hc/en-us/...ssword-of-DVR-
After sorting out the password issue, the “LAN access” is usually working, and clicking on
View and / or
Will get some explorer Folder arrangement and other various viewing options show to the left, along with actual live pictures in the main window
Go to View Then Main View.JPG : https://imgur.com/KoNcY61 : https://imgur.com/khGGZL4
Note in my last screen shots the username for Guarding Vision showing,
DocAElstein __ (Password : Gaudy.!* RegisterAdministrator2.JPG : http://i.imgur.com/WQUNqyB.jpg )
( On running by clicking the Icon on my laptop, I am not normally asked for this password
GaurdingVisionComesUpAutomatically.JPG : https://imgur.com/ZrrZuhb )
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